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Have a question about an order, a product, or partnership opportunities?
Our team is here to help you every step of the way.

Always Open : 24 Hours a Day

+224 621123232 , +224 669833383

Need help with your order?

info@nasad.store

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We operate globally to ensure fast delivery, localized support,
and a seamless shopping experience.

Guinea Office

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Frequently Asked Questions

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link. You can also track your order anytime from your Nasad Store account under the “My Orders” section.

Your payment is charged immediately after your order is successfully placed. If a payment fails or the order is canceled before processing, no amount will be deducted or the full amount will be automatically refunded.

Delivery times depend on your location and the shipping method selected at checkout. Standard delivery usually takes 3–7 business days, while international orders may take longer. Estimated delivery times are clearly shown before you complete your purchase.

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. We’ll arrange a replacement or refund at no additional cost to you.

We accept multiple secure payment options including major credit and debit cards (Visa, MasterCard, American Express), direct bank transfers, and cash on delivery in selected regions. All payments are processed through encrypted and secure gateways to ensure your data is fully protected.

Join Nasad Club, 20% Off Your First Purchase Awaits.

Contact Us

Where to Find Us:
Hafia 2 DixinnConakry/ République de Guinée
Always Open: 24 Hours a Day
+224 621123232 , +224 669833383
Need help with your order?
info@nasad.store

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